FAQ

We welcome any questions you may have to make your experience shopping on The Avenue as smooth and simple as possible. That said, we have addressed some questions you may have along the way here. If we do not address your question or concern, please email us directly at hi@onlyontheavenue.com.

Can I change or cancel my order once it has been placed?

We will do our best to change or cancel your order if you contact us within 12 hours of placing it. Please contact orders@onlyontheavenue.com with your order number and specific request, and we will let you know if we can accommodate it.

Do you accept returns?

Absolutely! We understand the need to return on occasion, so we will supply a refund within 30 days of receipt of your order. The main exception are customized items. Otherwise, we will indicate that an item is final sale in the product description, so please pay special attention to this area prior to checking out.

Please visit this page dedicated to our Shipping & Returns policy for more details and the necessary steps to take to initiate the return process.

Can I place my order by phone?

We do not currently take phone orders, but if you are experiencing issues placing your order online, please contact orders@onlyontheavenue.com, and we will respond within one working day.

What are my shipping options?

We process orders Monday through Friday, excluding holidays. Please allow 48 hours for processing. For deliveries within the United States, we ship via UPS Deliveries are made Monday through Saturday and can take from 1-4 business days to arrive at your location from the date of shipment. International shipments are facilitates with DHL. Please visit this page dedicated to our Shipping & Returns policy for more details.

I have an issue with my order, what should I do?

Our sincere apologies! Please email us at hi@onlyontheavenue.com to let us know the issue, and you will hear back from us within one business day with a response and/or resolution.

What does it mean when an item shows that it will "Be Back Soon!"?

You’re in good company and have chosen an item we simply can’t keep in stock! We work with our vendors as best we can to ensure our styles are readily supplied, but regrettably, sometimes there is lag time between when we sell out and restock. Fortunately, we have a feature that allows you to enter your email to receive a notification as soon as the item is back in stock and ready for purchase. If you need a specific estimate on when to expect an item will be back in stock, feel free to contact us directly at hi@onlyontheavenue.com. If you encounter this issue more than once, we recommend signing up for our newsletter so you can be the first to see our capsule launches.

Which forms of payment do you accept?

We accept all major credit cards including Visa, Mastercard, Discover and American Express. We also accept PayPal, Amazon and Apple Pay.

How can I check the status on my order?

You can check the status of your order via the confirmation email you received. Click the ‘Order Status’ button to see whether your order is processing, has shipped or has been delivered.

I am an interior design/trade professional. Do you work with trade accounts?

We do. Please email us at hi@onlyontheavenue.com for more details.