Shipping & Returns

While we hope you love your order from the Avenue, we understand there may be a need to return your item(s). Please see below for details on updated our shipping & returns policy.

Returns

Process

We accept returns within 14 days of receipt for a full refund. After 14 days, you will be issued store credit for your return. The item must be unused with tags affixed and include all original packaging. Items that are damaged when we receive them will not be eligible for refund. Product marked down 40% or more will be eligible for store credit only. 

Please visit https://only-on-the-avenue.returnly.com to initiate your return or exchange and follow the prompts from there. 

Customer can choose to process a return for store credit or to the original form of payment provided. Customers that opt for a refund their card will be charged a flat rate of $10. No Shipping fee will be charged to customers that opt for store credit. Please allow up to 14 working days for your refund to process. Please note that shipping costs will not be refunded, and we do not offer exchanges.

Eligible Items

All items are eligible for return unless otherwise noted in the product description, so please pay special attention prior to placing your order. All customized and personalized products are included in this category and will not be accepted for a return or exchange. For items marked down 40% or more, we will issue a store credit as opposed to final sale in hopes you can find something you love on your next visit on The Avenue. 

Gifts

We offer specialty gift wrapping and handwritten cards for an added fee. Simply add this service to your cart and include your note in the "Gift Message" box at checkout.

If you are returning a gift, we have to refund the customer who paid for the item. We are happy to exchange your gift, but we will have to inform the original purchaser. Gift wrapping services will not be refunded.

Damaged Goods

If you’ve received a damaged or wrong item, contact us at orders@onlyontheavenue.com with a photo of the damaged/wrong item and your order number. We’ll take it from there!

Lost Goods

The shipping carrier chosen at the time of checkout is responsible for the delivery of your package. In the case of a lost package, it is the responsibility of the carrier and all inquiries must be directed to the carrier.

Confirmation

You will receive an email confirmation within 24 hours of placing your order that will include an order number, your selected shipping method, order details and ship-to address. Please confirm the address is correct as we are unable to reroute goods once they have been shipped.

Orders can take up to 3 business days to be processed and shipped. You will receive an email notifying you when your order has shipped that will include a tracking number. Please note that in some cases, your items may arrive in multiple shipments. We partner with a select assortment of our retail brands who ship their products directly to you; please note these details in the product description.

Location

We currently ship to the United States including Alaska, Hawaii and other U.S. territories. We are working to offer international shipping soon!

Cost

Standard shipping (1 to 3 business day transit) on all orders less than $200 before taxes and shipping is $12 and free for all orders of $200 or more before taxes and shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

Expedited shipping is $18 for UPS 3-Day Select, $25 for 2nd Day Air and $35 for UPS Next Day Air. Expedited shipping is only available to shipping addresses within the contiguous United States.

Tax

Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.