Shipping & Returns
We hope you love your order from The Avenue. If something isn’t quite right, we’re happy to help.
Shipping
Standard Shipping (5–7 business days): $15
Please allow up to 10 business days for processing before shipment.
Excludes breakables, oversized items, and vendor-shipped products.
UPS 2-Day: $35
UPS Next Day Air: $50
Expedited shipping is available for contiguous U.S. addresses only. Orders ship Monday through Friday; weekend orders will ship the following business day. Some items are not eligible for expedited shipping.
We currently ship within the United States, including Alaska, Hawaii, and U.S. territories.
Applicable sales tax will be calculated at checkout based on the shipping destination.
returns
Online orders may be returned or exchanged by emailing hi@onlyontheavenue.com with your order number.
Please allow up to 14 business days for your refund to process. Original shipping charges are non-refundable.
Full-price items are eligible for a full refund if the return is initiated and shipped back within 14 days of delivery.
Items must be unworn, unused, with tags attached, and returned in original packaging. Damaged or worn items are not eligible for refund.
All sale items are final sale.
If you received a damaged or incorrect item, please email hi@onlyontheavenue.com with your order number and a photo of the item, and we’ll take care of the rest.
You’ll receive an order confirmation email within 24 hours of placing your order, including your order details and shipping address. Please review your shipping information carefully, as we cannot reroute packages once shipped.
Orders are processed and shipped within 7–10 business days. Once your order ships, you’ll receive a tracking number via email.
Orders ship Monday through Friday, excluding holidays. Expedited orders placed over the weekend will ship the next business day.