Shipping & Returns
While we hope you love your order from the Avenue, we understand there may be a need to return your item(s). Please see below for details on updated our shipping & returns policy.
We accept eligible returns postmarked within 14 days of receipt for a full refund. The package must be scanned by the carrier within this window. After 14 days, you will be issued store credit for your return; the package will not be accepted if returned 60 days or more after the original delivery date. The item must be unused with tags affixed and include all original packaging. Items that are damaged when we receive them will not be eligible for refund. Product purchased at 40% or more will be eligible for store credit only. Product purchased at 60% or more is final sale. Final sale applies to both return of items, and exchange of items. Item marked 60% off or more are not eligible for return or exchange.
Please visit https://only-on-the-avenue.loopreturns.com/ to initiate your return or exchange and follow the prompts from there.
For full-price merchandise or styles purchased at less than 40% off, the customer can choose to process a return for store credit or to the original form of payment provided. Customers that opt for a refund to their card will be charged a flat rate of $15. No shipping fee will be charged to customers that opt for store credit. Please allow up to 14 working days for your refund to process. Please note that shipping costs will not be refunded. Exchanges can be executed through our returns portal, linked here.
All items purchased at less than 60% off are eligible for return unless otherwise noted in the product description, so please pay special attention prior to placing your order. All customized and personalized products are included in this category and will not be accepted for a return or exchange. For items purchased at 40-59%, we will issue a store credit as opposed to final sale in hopes you can find something you love on your next visit on The Avenue.
We offer specialty gift wrapping and handwritten cards for an added fee. Simply add this service to your cart and include your note in the "Gift Message" box at checkout.
If you are returning a gift, we have to refund the customer who paid for the item. We are happy to exchange your gift, but we will have to inform the original purchaser. Gift wrapping services will not be refunded.
If you’ve received a damaged or wrong item, contact us at email@example.com with a photo of the damaged/wrong item and your order number. We’ll take it from there!
The shipping carrier chosen at the time of checkout is responsible for the delivery of your package. In the case of a lost package, it is the responsibility of the carrier and all inquiries must be directed to the carrier.
You will receive an email confirmation within 24 hours of placing your order that will include an order number, your selected shipping method, order details and ship-to address. Please confirm the address is correct as we are unable to reroute goods once they have been shipped.
Orders can take from 7-10 business days to be processed and shipped. You will receive an email notifying you when your order has shipped that will include a tracking number. Please note that in some cases, your items may arrive in multiple shipments. We partner with a select assortment of our retail brands who ship their products directly to you; please note these details in the product description.
We currently ship to the United States including Alaska, Hawaii and other U.S. territories. We are working to offer international shipping soon!
Standard shipping (1 to 7 business day transit) on all orders less than $500 before taxes and shipping is $15 and free for all orders of $500 or more before taxes and shipping. Please note that order processing may take up to 10 business days after the order is placed for standard shipping.
Expedited shipping is $35 for UPS 2-Day and $50 for UPS Next Day Air. Expedited shipping is only available to shipping addresses within the contiguous United States.
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.