Returns

While we hope you love your order from the Avenue, we understand there may be a need to return your item(s)!

We accept returns within 14 days of receipt free of charge. The item must be unused with tags affixed and include all original packaging.

Please email orders@onlyontheavenue.com to request your return and include your order number and the exact item(s) you wish to return. Upon approval, we will provide you with a pre-paid shipping label. Print the pre-paid shipping label, affix it to your package and take the package to a drop-off location. 

The Avenue will refund the original form of payment you provided. Please allow up to 10 working days for your refund to process. We will send you an email confirmation once your return has been processed. Please note that shipping costs will not be refunded.