The Avenue Return & Exchange Policy

Thank you for shopping at The Avenue by Lyndsey Zorich! We strive to ensure you are completely satisfied with your purchase, however, if you need to return or exchange an item, our return policy is outlined below.

Eligibility for Returns:

• • FULL PRICE ITEMS WILL BE REFUNDED BACK TO THE ORIGINAL PAYMENT

  • *ITEMS ON SALE, UNDER 40% OFF, WILL BE REFUNDED A STORE CREDIT

  • *ITEMS ON SALE, OVER 40% OFF, WILL BE DEEMED FINAL SALE

    *PLEASE NOTE: ITEMS PURCHASED WITH A PROMOTIONAL CODE ARE CONSIDERED SALE

• Items must be returned within 14 days of delivery

• Items must be in their original condition, unworn, unused, and with all original tags attached

• Items shipped directly from the Vendor, may have special eligibility for Return or Exchange. Please see Product description for details

• Mason by Mason’s Daughter items are Made-to-Order and only eligible for an Exchange or Store Credit/Gift Card

Return Process:

1. Initiate a Return: Please visit The Avenue Return/Exchange Portal HERE to initiate your return

2. Print Your Shipping Label

3. Pack Your Items: Securely pack the items you wish to return, along with the original packaging slip

4. Ship Your Return: Affix the label and ship the package to the return address provided, via USPS, within the 14 day window

5. Refund Processing: Once we receive your return and verify its condition, we will process your refund within 14 business days

Exchanges:

• If you wish to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability.

• If the desired item is not available, eligibility requirements apply

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately.

• We will provide instructions for returning the item and arrange for a replacement or refund.

Return Re-Stock/Shipping Fee:

• Customers are responsible for a $15 Shipping Fee, unless the return is due to a damaged, defective, incorrect item.

• This fee will be deducted from your return refund

• Please note, original Shipping will not be refunded

Contact Us:

If you have any other questions or concerns about our return policy, please contact our customer service team